FAQs

Are your products 100% original?

Yes. Every product we sell is genuine and sourced from authorised channels. We never sell counterfeit or expired stock.

Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery in most areas across Pakistan.

How long does delivery take?

Delivery usually takes 2–7 business days depending on your city and courier service.

Can I return makeup or skincare if I've opened it?

For hygiene reasons, opened or used cosmetics cannot be returned unless the item is faulty, damaged, or incorrect. Please see our Return Policy for full details.

How do I choose the right shade?

Message us on WhatsApp with your usual shade in another brand or a photo in natural light, and our beauty advisors will help you match.

Can I cancel my order?

You can request cancellation before dispatch. Once dispatched, cancellation may not be possible and you may need to follow the return policy.

What if I receive a damaged or wrong product?

Contact us within 48 hours of delivery with your order number and photos so we can arrange a replacement or return as applicable.

How can I contact support?

Visit the Customer Service page or contact us directly via phone, email, or WhatsApp.